03 — Shipping
Cleared by 14:45, on a courier the same day.
Everything is packed and shipped from Freiburg, and every service we book is tracked and signed for — nothing goes out on an untracked or letterbox service. This page is the whole of what happens between a cleared payment and a parcel in your hands: when it leaves, who carries it, how long it usually takes, and what to do on the day something goes wrong.
Last updated
21 August 2026
Read alongside the terms of sale, which price the carriage in full and carry the rest of the contract. Where the two are read together, the terms are the document that governs.
Dispatch time
One cut-off,
14:45 CET.
Orders placed and paid for before 14:45 CET on a working day are typically dispatched the same day. Anything confirmed after the cut-off, or at a weekend or on a German public holiday, is dispatched on the next working day.
How an order is settled- Same-day cut-off
- 14:45 CET
- Working days
- Monday to Friday
- After the cut-off
- Next working day
- Weekends and public holidays
- Next working day
Delivery services
Tracked and signed for, whoever carries it.
DHL
FedEx
UPS
Royal Mail
DPD
What it costs
Postage is quoted at the checkout, in the one currency you are settling in, and it is already inside the total you approve — there is no charge added after the document is confirmed. A parcel over the weight its rate card covers carries no figure at all until GpharmaBio prices it by hand; the rate cards themselves, and the order value that is carried free, are published in full in the terms of sale.
Carriage rates in fullWhat travels with it
The parcel carries the commercial invoice and the customs paperwork the lane needs.
Delivery times
European Union and the United Kingdom
Next working day
Ordered and cleared before the cut-off, an EU or UK parcel is with you the next working day on the courier’s tracked and signed-for service.
United States and Australia
48 to 72 hours
Typically delivered within 48 to 72 hours of dispatch. Both are air lanes, so the variable is the clearance at the far end rather than the flight.
Middle East and the Gulf
48 to 72 hours
Frankfurt to the Gulf is a single hop, so a Middle East parcel is delivered on the same band as the American and Australian lanes. The UAE and Saudi Arabia are the two addresses we are asked for by name; Qatar, Kuwait, Bahrain and Oman run to the same times.
Everywhere else
10 to 15 days maximum
Delivery times vary by location and by how quickly the destination handles the clearance. Allow 10 to 15 days at the outside; most parcels land well inside that.
These are the transits the lanes ordinarily run to, offered as estimates rather than as a guaranteed delivery date. Customs handling is the one part of the journey nobody here controls, and it is what turns a ten-day destination into a fifteen-day one.
Shipping to the Middle EastTracking, and the day nobody is in
A number, the moment it leaves the floor.
Order tracking
Every shipment is tracked. The tracking number reaches you by email or SMS, on the contact details given at the checkout, as the parcel leaves — so the first thing you receive is the number rather than a notice that something is on its way. Quote the order reference if you write to us about it and there is nothing to look up.
Missed deliveries and redelivery
If nobody is there to accept the parcel, the courier may leave a calling card or attempt a redelivery. Arrange it with the carrier directly against your tracking number — they hold the parcel and only they can move it — or tell GpharmaBio and we will chase it for you.
When it goes wrong
Seventy-two hours, and we take it from there.
Delayed, lost or damaged
If a parcel is delayed, lost, arrives damaged, arrives short, or arrives with a cold pack that is no longer cold, write to Sales@GpharmaLab.com within 72 hours of the expected delivery date. Include the order reference, the lot number and the tracking number, and a photograph of the parcel as it arrived where there is damage to see.
Inside that window GpharmaBio replaces or refunds at its option, and the claim is dealt with on the merits rather than on the paperwork. The window is short because a carrier claim is: evidence gathered in the first three days is evidence we can still act on.
Address errors
A parcel is delivered against the address exactly as it was typed, so check the name, the street lines, the city, the postcode and the country at the checkout before you confirm. GpharmaBio cannot be held responsible for a delivery that failed on incorrect or incomplete address details.
A mistake spotted early is easily fixed: up to the point the parcel is picked, write to the office with the order reference and the address is corrected on the proforma. Once the consignment is with the carrier, the address is theirs to amend if they will, and a redirection may carry a charge they set rather than one we do.
Anything urgent about a parcel already on its way is quickest on WhatsApp, with the order reference in the first line. Everything else reaches the office at Sales@GpharmaLab.com.
For laboratory research use only. Not a drug, food or cosmetic. Not for human or veterinary consumption, diagnostic or therapeutic use.